National MI University presents: How to Make Accountability Cool and KPIs Fun Again with Dr. Bruce

11am (PT)
Let’s face it. When some loan officers hear the word “accountability,” they immediately think negatively or that they’re in trouble. When they hear “key performance indicators (KPIs),” they believe it’s “big brother” checking up on them.
The reality is that we all need accountability, and it shouldn’t be perceived as a negative. KPIs can be fun in helping your team reach their goals more consistently. In this session, Dr. Bruce will help you redefine accountability with your team and provide you with fun KPIs for your loan officers.